FREQUENTLY ASKED
QUESTIONS.

Your production timeframe begins after your final mockup has been approved. Any time spent reviewing or revising your design is not included in the production timeframe.

No. Production and shipping are separate. Once your order is completed and shipped, delivery time depends on the shipping carrier and destination.

All custom rugs are made specifically for you and are final sale. We do not accept returns or exchanges for a change of mind or design preference. If your order arrives damaged or incorrect, please contact us so we can review the issue.

Custom rugs typically take 4-8 weeks to produce after final mockup approval. More detailed or larger designs may require additional time. Custom skateboard wall art typically takes 5–7 days.

We encourage you to review every detail before approving your design. Once production begins, changes are not guaranteed and may require additional fees or time.

Payment is required according to the terms provided on your invoice. Any approved deposit or payment arrangement must be completed before production begins. Orders must be paid in full before shipping.

We welcome custom ideas, logos, lettering, portraits, and creative concepts. Some designs may need adjustments to ensure the best possible finished result. We'll discuss any necessary changes during the mockup process.

Yes! The Rug Brat Co. offers worldwide shipping to destinations supported by our shipping carriers. Shipping costs are calculated separately based on your destination and package details unless otherwise stated on your invoice or at checkout. International orders may be subject to customs duties, taxes, or import fees.

Vacuum gently using suction without a rotating brush. Spot clean with a mild cleaner and avoid soaking your rug. Do not machine wash or tumble dry. Keep your rug away from prolonged moisture and harsh chemicals.