01 / PAYMENT TERMS
DEPOSITS &
PAYMENTS.
A 50% initial payment
is required to secure and begin a custom order.
The remaining 50% is due
21 calendar days after checkout,
according to the payment schedule
provided at purchase.
Where automatic collection is authorized,
the remaining balance may be charged
through our payment provider.
All outstanding balances must be
paid before an order is shipped.
Unpaid balances may result in a production
hold or delayed fulfillment. Any applicable
fees or further action will be governed by
the agreed payment terms and applicable law.
02 / DESIGN AGREEMENT
MOCKUP
APPROVAL.
Customers receive a design mockup for
review before production begins.
It is the customer's responsibility
to verify spelling, colors,
layout, proportions, and design details
before giving final approval.
Once a mockup is approved,
the design is considered finalized.
Approved details are used as the
production reference. Minor differences
in color, texture, or appearance may
occur due to yarn materials, lighting,
screens, and handmade production.
Such differences do not automatically
constitute a defect.
03 / CUSTOM PRODUCTION
PRODUCTION
TIMELINE.
The standard custom rug production
timeframe is 4–8 weeks.
The production timeframe begins
after final mockup approval,
not automatically on the payment date.
Timelines are estimates and may be
affected by design complexity, size,
materials, order volume, or circumstances
outside our reasonable control.
Shipping is separate from production.
Estimated shipping is 5–7 days,
depending on destination and carrier.
International delivery may take longer.
04 / DESIGN MODIFICATIONS
REVISIONS
& CHANGES.
Design adjustments should be requested
during the mockup review process.
Changes after final approval
or after production begins are
not guaranteed.
Approved additional changes may require
extra charges or an extended timeline.
Any additional charges will be
communicated before proceeding.
Requests to redesign a piece after
production has started may be treated
as a new custom order.
05 / FINAL SALE NOTICE
CANCELLATIONS
& REFUNDS.
ALL CUSTOM ORDERS ARE FINAL SALE
AND NONREFUNDABLE IMMEDIATELY
AFTER PAYMENT.
This includes cancellation requests,
changes of mind, personal preference,
and decisions not to proceed with
an approved custom order.
Deposits and other custom payments
are not refundable for these reasons,
even if production has not yet begun.
This policy does not exclude
refunds or other remedies required
by applicable consumer law.
06 / QUALITY ASSURANCE
REMAKES &
QUALITY.
Every custom piece is handmade,
and reasonable variations in
texture and finishing may occur.
If a customer reports a production
error, defect, or damage attributable
to The Rug Brat Co., the concern
will be reviewed individually.
A remake may be offered where
appropriate following review.
Remakes are not automatically approved.
Customers should promptly provide
their order number, a description,
and clear photographs of the issue.
Any required return arrangements
will be discussed before an item
is sent back. Applicable legal
remedies remain available.
07 / PROMOTIONS
DISCOUNTS
& SPECIALS.
Limit one discount or
promotional offer per order.
Discounts cannot be combined
unless explicitly stated.
Monthly specials and promotions
are updated regularly and may
have specific eligibility rules,
dates, or product exclusions.
Promotional pricing must be applied
before checkout and cannot be
retroactively added to a completed
purchase unless otherwise required
by law or expressly offered.
08 / ORDER DOCUMENTATION
INVOICES
& RECORDS.
Custom orders are documented through
an order confirmation or invoice
showing the agreed purchase details,
price, and payment terms.
Payment receipts
confirm amounts paid.
Outstanding balances are collected
according to the agreed schedule.
Customers should retain their
confirmations, receipts, mockup
approvals, and correspondence
for reference.
The Rug Brat Co. may retain
transaction records, design approvals,
and fulfillment documentation
to help resolve order concerns.
09 / PAYMENT DISPUTES
DISPUTES &
CLAIMS.
Customers are encouraged to contact
The Rug Brat Co. directly if they
have a billing or order concern.
We may provide relevant documentation
to payment processors when responding
to a dispute, including payment records,
design approvals, communications,
and proof of fulfillment.
Disputes are reviewed based
on the facts of the transaction,
payment network rules, and
applicable law.
Nothing in these terms restricts
a customer's lawful right to
dispute an unauthorized charge
or seek an available remedy.
10 / CUSTOMER RESPONSIBILITIES
ORDER
ACCURACY.
Customers are responsible for
providing accurate design requests,
contact details, and delivery
information.
Any correction to an order
should be communicated promptly.
If customer-provided information
causes an issue, we will review
available solutions and communicate
any additional costs before
proceeding.
Customers must have appropriate
permission to submit protected
logos, artwork, or other third-party
designs for reproduction.